Automated responses for missed calls

When you use CallRail's Automated Response feature, you can send an automated text message to someone whose call you missed. Use this feature to let a customer know when they can expect to hear from you if you missed their call.

Getting started

Each automated response we send on your behalf will show in your customer's timeline so you know when they received your auto-reply.

Standard text messaging rates apply for each text message we send as an automated response. Use your account's Billing page to see how many text messages are included in your pricing plan.

When setting up automated responses, keep in mind that a customer might provide a landline number or another phone number that can't receive text messages. In this case, they wouldn't receive your automated response. Additionally, if the caller disconnects before 15 seconds have passed, the call will be classified as abandoned, and the caller will not receive an automated response text message.

Automated responses for missed calls

Automated responses are company-dependent within your account. Use the instructions below each time you'd like to set up automated responses for a different company in your account.

1. Select the Settings icon on the left navigation bar.
2. Choose the company where you'd like to set up automated responses.
3. Select Workflow at the top of the page.
4. Choose Automated Response from the Automation header on the left.
5. Select the checkbox to Send a text message when I miss a call.
6. Enter the automated text message that you'd like customers to receive when you miss their call.
   
7. By default, we'll send your text message from the tracking phone number your customer called. Pick a backup tracking phone number in case your customers call a tracking number that doesn't support text messaging.
   Please note: Toll-free tracking phone numbers cannot send text messages.
8. Select Save when finished.