On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
Emergency on-call support is available outside of normal business hours for urgent Lead Center issues only.
Issues defined as urgent include:
- The inability to access the CallRail Dashboard or Lead Center
- Being unable to make or receive calls
To access support, use the Help icon in the left-hand navigation from anywhere in CallRail or Lead Center.
Please note that non-urgent issues and any requests submitted online will be addressed during regular business hours.
For non-urgent issues, LC phone support is available from 8:30 a.m. to 7 p.m. ET Monday through Friday.