Recording a greeting

You can record custom greetings for any of your tracking numbers by going to the number configuration page or the Call Flow Builder. Your greeting will be the first thing a caller hears when they dial a tracking number. A greeting can be designated for one number or for multiple numbers.

Getting started

Greetings can be recorded right inside of CallRail. Multiple greetings can be saved inside of your CallRail account and you can change the greeting on any tracking number at any time. 

Record a greeting for a single tracking number

If you want to record a greeting for a single tracking number, you can follow these steps:

1. Click the Settings icon on the left navigation bar.
   
   
2. Choose the company where you’d like to create a greeting.
   
   
3. Click the Pencil icon for the number where you'd like to add a greeting.
   
   
4. On the following screen, click the Pencil icon at the upper-right of the Number Options menu.
   
   
5. Check the Play a greeting to the caller box under Call Greeting and then select Play Recording.
   
   
6. Select Choose Recording, then click Create Recording from the options listed at the top of the menu. 
   
   
7. When you're ready to record, click the red record button and speak clearly into your computer's microphone. Click the blue stop button when you are finished recording.
   
   
8. Click Create Recording when you are finished.
   
   
9. Click Save after returning to your Number Options screen.

Record a greeting in a call flow

These instructions will show you how to record a custom greeting from the Call Flow Builder.

1. Click the Settings icon on the left navigation bar.
   
   
2. Choose the company where you’d like to create a greeting.
   
   
3. Click Workflow at the top of the page.
   
   
4. Create a new call flow by clicking Create New Call Flow. You can also click the Pencil icon to edit an existing call flow.
   
   
5. Name your call flow at the top of the page.
   
   
6. Select a call recording option. Slide the toggle to ON to record all calls to this call flow. Otherwise, keep the toggle OFF.
   
   
7. Choose either the Greeting step, Voicemail step, or Menu step, from the menu of options.
   
   
8. Select Play Recording from the options at the top of the step.
   
   
   
   
9. Select Choose Recording, then click Create Recording from the options listed at the top of the menu. 
   
   
10. When you're ready to record, click the red record button and speak clearly into your computer's microphone. Click the blue stop button when you are finished recording.
    
    
    
    
11. Click Create Recording when you are finished.