Configuring audio devices in Lead Center

On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:

1.   Use CallRail's outbound dialer and Messaging feature for communicating with customers
2. Work with our team to migrate your outbound communication to RingCentral.

This article contains information to guide you towards the best decision for your business needs:

Lead Center sunset: What you need to know

You can choose the audio input and output devices you’d like to use for Lead Center. You can also test them from the agent status dropdown. You can configure your audio settings from the inbox or during a call.

From the inbox

1. Select on the dropdown menu.
2. Select Update next to Audio Settings.
3. Set up your microphone and speakers as needed.
   
4. You can also test your audio configuration from this screen.

During a call

1. Select on the menu to the right of the microphone icon.
2. Adjust your microphone and speakers settings as needed.
3. You can also test your audio configuration from this screen.