Bryce

1. Community
2. Call Tracking
3. Your destination number is outside the area we service. Enter a different destination number.

Hello Ketan and thank you for joining the CallRail Community! I see that you have a ticket open with us and we will continue to communicate more directly about your account there. In general, thoug...

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• Created February 01, 2024 19:25
• 0 votes

1. Community
2. Product Ideas
3. Change Agent Hold Music

While that enhancement is not currently on the roadmap, the feedback has been received by the product team and they will take it into account for future enhancements. Please continue to let us know...

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• Created January 29, 2024 18:22
• 1 vote

1. Community
2. Product Ideas
3. Add the ability to control view of columns per company and/or user

Hello Alexander and thanks for joining the CallRail Community. This is an excellent feature request but is not something we have in place today. Any user other than a Lead Center-only user will hav...

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• Created January 16, 2024 23:16
• 0 votes

1. Community
2. Call Tracking
3. I sometimes receive very short calls (10 to 25 sec)

Hello Stephane and thanks for joining the CallRail Community. Without looking at your account specifically, it's hard to say for sure so please open a Support ticket. Click Contact Us toward the up...

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• Created January 16, 2024 23:06
• 0 votes

1. Community
2. Product Ideas
3. Retroactively apply transcriptions on older calls when transcription is enabled.

Hello David and thank you for your feedback. I do see this being very helpful. However, I don't believe that this functionality is currently in the development pipeline and it is not available even...

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• Created January 05, 2024 17:46
• 0 votes

1. Community
2. Call Tracking
3. Potential for Misattribution In Call Log Saved, Written Down or Transferred Dynamic Numbers

Hello Dave. The mathematical idea behind having enough numbers in your website pool to cover the same amount of visitors in a peak 15-minute period is a time-tested one. It works for 99%+ of our cl...

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• Created January 03, 2024 20:19
• 0 votes

1. Community
2. Call Tracking
3. Potential for Misattribution In Call Log Saved, Written Down or Transferred Dynamic Numbers

This is correct Dave. Ideally, a website visitor would call within about 15 minutes. If a visitor writes down the website number and calls a month later, their source will show whatever the last vi...

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• Created January 03, 2024 18:52
• 0 votes

1. Community
2. Integrations
3. Can I integrate multiple companies to 1 wordpress site?

Hello Fraidy. Unfortunately, the answer is no. However, you can switch from using the WordPress plugin to something like Google Tag Manager instead. Our Support Team can create a multiscript which ...

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• Created January 02, 2024 21:53
• 0 votes

1. Community
2. API & Webhooks
3. Issue with Extracting GCLID Info from CallRail into Monday.com

Hello Nehoray. I understand that you are having trouble pulling Gclids using Zapier and Webhooks. CallRail does integrate in a way to pass Gclid information. Since it is not working for you, we wil...

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• Created January 02, 2024 21:40
• 0 votes

1. Community
2. Call Tracking
3. GA4 Not Showing the Conversion Value for Phone Calls from Callrail

Hello Ross. It is true that with Universal analytics, you could add default conversion values. However, this does not work with Google Analytics 4. The default conversion value can be set for some ...

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• Edited January 02, 2024 18:46
• 0 votes