On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
If you're using Lead Center and you've white-labeled your CallRail account, the brand colors and logos you choose will apply to Lead Center, just as it does through CallRail's main application. Because Lead Center is a custom-branded product, there are specific branding elements that won't carry to Lead Center:
- In links to CallRail's support documentation (these are most commonly found in the right panel of Agent View).
- In your browser's URL for Lead Center.
The following white-label elements will apply to your Lead Center experience:
- The logo you upload (shown in the top left corner of Lead Center).
- The brand colors you choose (illustrated in green below).
