There are a few battery optimization settings that can prevent Lead Center push notifications from displaying on Samsung devices. These settings are listed below along with the fix for each.
Please note: this is Samsung specific behavior.
Sleeping app functionality
- Open Settings app.
- Tap Device care.
- Tap Battery.
- Tap App power management.
- Select Sleeping apps.
- Long Press on the Lead Center App and select the Delete icon.
Adaptive battery
- Open the Settings app.
- tap Device care.
- Tap Battery.
- Tap App power management.
- Turn off Adaptive battery.
Battery optimization
- Open the Settings app.
- Tap Apps.
- Tap the three-dot menu button.
- Tap Special access.
- Tap Optimize battery usage.
- If the dropdown menu at the top of the screen doesn’t say “All,” tap Apps not optimized.
- Turn this feature off for Lead Center.
If you’re still having issues after troubleshooting, you can reach out to our Support team with your device type and model.
