Troubleshooting Lead Center mobile app notifications on Samsung devices

On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:

1.   Use CallRail's outbound dialer and Messaging feature for communicating with customers
2. Work with our team to migrate your outbound communication to RingCentral.

This article contains information to guide you towards the best decision for your business needs:

Lead Center sunset: What you need to know

There are a few battery optimization settings that can prevent Lead Center push notifications from displaying on Samsung devices. These settings are listed below, along with the fix for each.

Please note: this is Samsung-specific behavior.

Sleeping app functionality

1. Open Settings app.
2. Select Device care.
3. Select Battery.
4. Select App power management.
5. Select Sleeping apps.
6. Long Press on the Lead Center App and select the Delete icon.

Adaptive battery

1. Open the Settings app.
2. Select Device care.
3. Select Battery.
4. Select App power management.
5. Turn off Adaptive battery.

Battery optimization

1. Open the Settings app.
2. SElect Apps.
3. Select the three-dot menu button.
4. Select Special access.
5. SElect Optimize battery usage.
6. If the dropdown menu at the top of the screen doesn’t say “All,” select Apps not optimized.
7. Turn this feature off for Lead Center.

If you’re still having issues after troubleshooting, you can reach out to our Support team with your device type and model.