On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
There are a few things that could cause calls to ring on the Lead Center desktop app, but not on the mobile app.
First, make sure you are logged into the mobile app and your status is set to online. Next, check your device settings:
iOS users
Check to verify that push notifications are enabled for the Lead Center mobile app. You can use this support article to check your notification settings.
If Do Not Disturb is turned on, you will not receive calls to your Lead Center mobile app. You can use Apple’s support article to learn how to turn off Do Not Disturb on your iOS device.
Android users
Verify that push notifications are enabled. If notifications are not enabled, you will not receive calls to your Lead Center mobile app. You can use Google’s support article to learn how to control notifications on your Android device.
Additionally, check your call flow settings and make sure there is a call flow routing to you. If none of these work, you can clear the app cache for the mobile app.