When creating a website pool, you can choose to create anywhere between four and 50 numbers for your pool. If you've already created your pool, you may need to adjust how many numbers are in your pool after viewing your Number Assignment table.
Getting started
The size of your number pool determines how many concurrent visitors we can track on your website at any given time. Your pool size should be a quarter of the peak hourly traffic reported in Google Analytics, with a minimum of four numbers.
Decrease website pool size
To decrease the quantity of numbers within your pool, please reach out to our support team.
CallRail requires a minimum of four numbers within a website pool to reduce the likelihood of visitor-to-call misattribution. In this case, the caller's session and visitor timeline may not display accurate information since two or more visitors were viewing the same tracking number at the same time.
For example, if you listen to a call recording and find that the keyword data does not match the caller's conversation, this could potentially indicate a misattribution. You can always check your number assignment table to see how often your website pool assigns numbers.
When decreasing a website pool, CallRail will remove the numbers from your website pool at random. If there is a specific number from your pool that needs to be retained, please let our support team know in your request so they may permanently transfer that number out of your pool. Once a number is transferred from your website pool, it will remain in your account as a source tracking number.